Frequently Asked Questions

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Live Scan refers to both the technique and the technology used to capture fingerprints electronically without the need for the traditional method of ink and paper which can smudge, and the need to complete multiple cards due to errors that cause issues and are more likely to be rejected by the FBI or state agency. Our system allows us to provide fingerprinting services to individuals and businesses who need background checks for employment, professional licensing, and much more.

The difference is the way the fingerprints are submitted.

Live Scan Electronic Fingerprints are captured by scanning fingerprints into a digital format that can be transmitted electronically to the Utah Bureau of Criminal Identification (BCI) or the Federal Bureau of Investigations (FBI).

Live Scan Fingerprint Cards are captured by scanning fingerprints into a digital format, printed on a fingerprint card, and then submitted by mailing the card(s) to BCI, an out-of-state agency, or the FBI.

Government-issued picture identification that is valid (not expired) with the individual’s name, date of birth, signature, or fingerprint is required to ensure proper identification unless otherwise prohibited by law. The ID must be legible and intact.
The exception to having a signature or fingerprint are government-issued Military IDs, Passport Cards, Permanent Resident Alien Cards (Green Cards), and Employment Authorization Documents (EAD) (these contain no visible signature).

Acceptable Forms of Valid ID

  • Driver’s License From Any State Or Country
    We accept mobile ID! (It is not a picture of your ID on your phone) See our FAQs for more information
    Utah Driving Privilege Cards Will Not Be Accepted
  • Identification Card From Any State Or Country
  • Passport From Any State Or Country, With Or Without Appropriate Immigration Document(s)
  • Passport Card From Any State Or Country, With Or Without Appropriate Immigration Document(s)
  • Border Crossing Card
  • Permanent Resident Alien Card (I-551 – Green Card)
  • Consulate Card From Any Country
  • Military ID
    • Uniformed Services Identification Card
    • Department of Defense Common Access Card
    • U.S. Coast Guard Merchant Mariner Card
    • Other Military IDs (Military Dependent ID Card)
  • Employment Authorization Documents (I-766 – EAD)
  • Federal Government Personal Identity Verification Card (PIV)

The optional Mobile Driver License (mDL) program is managed by the Utah Department of Public Safety’s Driver License Division (DLD) and provides an official signed copy of your driver license or identification card placed on your mobile device for you to control. Unlike the physical card and barcode, you may limit the data you share with businesses or entities that you interact with.

The mDL was implemented to give you additional convenience and to improve your privacy and control. Privacy protections are built into the software so that no entity can track how you use your mDL, but you have complete transparency into how and where you’ve used your mDL. No data ever leaves your device without your consent. The mDL also gives greater accuracy to the businesses with whom you interact, can eliminate fake IDs, and can lower the incidence of fraudulent purchases, illegal driving, and criminals impersonating citizens.

A Mobile ID is just like your Utah driver’s license or Utah identification card but electronically on your cellphone, tablet, or other electronic device.

  • A valid Utah driver’s license or Utah identification card is required.
  • Download the app from the Apple StoreGoogle Play, or scan/click the QR code below and watch the selfie registration instructions video below to securely register. Once you match, your Utah mDL is downloaded into only your phone.
  • If you choose to obtain this technology, the app is free for the first six months and then $1.99 per year.

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You have the right to refuse your social security number or any other information, but we do not recommend it. All staff members have been background-checked and have extensive training regarding handling your Personal Identifiable Information (PII). We also have a secure connection to submit your data.

If you choose not to include your social security number or any other information and it creates any problems or delays in processing your fingerprints to verify your identity our “Worry Free Acceptance Guarantee” is void and you will have to pay any additional costs associated to resubmit new fingerprints.

Fingerprints don’t change but criminal history records do.

The new fingerprints are being used to check to make sure you have not committed any disqualifying crimes since the last time you completed a specific background check process. In order for the Utah Bureau of Criminal Identification (BCI), Division of Occupational and Professional Licensing (DOPL), Federal Bureau of Investigations (FBI), or Bureau of Alcohol, Tobacco, Firearms, and Explosives (BATFE/ATF), or any other state agency or division to complete the background check your fingerprints must be submitted each and every time.

Fingerprints are generally accepted up to 1 year from the date they were completed. Some state or federal agencies may only allow fingerprints up to a certain time period.

If you need the hard cards to submit to the FBI or state agency in Utah or another state the fingerprint cards must be mailed for processing. Check with your employer or agency requesting the fingerprints if they mail them for you or if you have to mail them yourself and what the address is where they need to be mailed to.

The FBI has the largest criminal database in the world. This database was known as the Automated Fingerprint Identification System (AFIS).  The FBI has now implemented the Next Generation Information System (NGI) which also includes facial recognition and DNA.

If the fingerprints were submitted to a state agency they are checked in the specific state’s database. Each state maintains its own system which can have many different names.

All states forward criminal records and fingerprints to the FBI.

Systems could include, but are not limited to:

  • Utah Computerized Criminal History (UCCH)
  • National Crime Information Center (NCIC)
  • Interstate Identification Index (III)
  • Driver’s license information
  • Statewide warrants file
  • Criminal justice juvenile files
  • Criminal history expungement system
  • National Instant Check System (NICS)
  • Immigration and Naturalization Service (when applicable)

We provide a free service that, with your approval, can store your information and fingerprints for easy future use.

This information is stored locally on our device. It is not stored online or on a cloud-based platform. All records are kept secure and cannot be accessed by unauthorized individuals. We never sell, trade, or exchange your personal information other than for the fingerprint background check service that we complete on your behalf.

This service is not available if your fingerprints were submitted to the FBI to obtain a Background Check (Identity History Summary) the file is deleted 30 days after it was submitted per federal law unless you authorize us to create a copy of your fingerprint record.

Some fingerprints can be hard to obtain due to many different reasons. Although it is rare, you are not the only person this happens to. If your fingerprints are rejected for any reason we will complete your fingerprints again at no charge unless the rejection was due to one of our exemptions which are provided in the FAQ “What is the Worry Free Acceptance Guarantee?”.

You will need to schedule another appointment and bring the following:

  • Rejection letter
  • Original Utah FAST sales receipt
  • Valid government-issued identification
  • We will fingerprint you one more time, at no additional cost.

FBI Submission Questions

The FBI Background Check known as an Identity History Summary Check shows an individual’s arrest record or shows that an individual does not have an arrest record.

If you have a criminal history record, you have the opportunity to complete or challenge the accuracy of the information in the record. You should be afforded a reasonable amount of time to correct or complete the record. The procedures for obtaining a change, correction, or updating of your FBI criminal history record are set forth in Title 28, Code of Federal Regulations (CFR), Section 16.30 through 16.34. Information on how to review and challenge your FBI criminal history record can be found at or by calling (304) 625-5590. For more information regarding the Privacy Act, you can view and/or download a copy of the Applicant’s Privacy Rights.

An FBI criminal history record, known as an Identity History Summary, includes a person’s

  • Biographic and Biometric Identifiers
  • Arrest Information (if any)
  • Dispositions

Why Dispositions Matter. Accurate Identity History Summary records are important for the administration of criminal justice, including:

  • Apprehension
  • Detention
  • Pretrial Release
  • Post-Trial Release
  • Prosecution
  • Adjudication
  • Correctional Supervision
  • Rehabilitation

Fingerprint-based background checks are also used for noncriminal justice purposes. These include employment, licensing, adoption, citizenship, and military service. For example, if an acquittal disposition is not reported, a person can lose a benefit or job opportunity.

An FBI background check goes back to the applicant’s 18th birthday as an adult but may include criminal convictions as a minor under the age of 18.

Submissions are normally processed the day they are received and available within a few minutes to a few hours. However, an incomplete application, missing information, long history, or history from multiple states will delay processing. If you have not received your results within 5 days of your request, please contact us.
Shortly after your fingerprints are submitted you will receive an email to log in to a secure website to view your Identity History Summary report online.
FBI security standards require that we purge all FBI Criminal Report information every 30 days. Because of these guidelines, additional copies of an old report cannot be purchased. However, you can submit new fingerprints at any time.
If an address is provided you will also receive your FBI Criminal Record report within 5-7 business days USPS First Class Mail.

As stated on the FBI Identity History Summary Checks website:

“Current processing time for Identity History Summary requests submitted electronically is estimated to be three to five business days upon receipt of the fingerprint card. Allow additional time for mail delivery if this option was selected during the request process.”

“Current processing time for Identity History Summary requests submitted via the mail is 2-4 weeks. Allow additional time for mail delivery.”


When your response is received from the FBI, which can vary greatly from 5 minutes to 5 days. In the vast majority of cases, the FBI returns search results within 8 hours, however, if your check has State-level results, the FBI will not return their response until the State has responded, or 5 days. You will be notified via email and sent a link to the pickup website. In addition to your username and password, you will be required to receive a second factor for authentication, a 7-digit code, sent to either a text-capable mobile phone or a mobile or landline phone where you can have the code ‘read’ to you. If a landline phone, it MUST be a direct phone, with no extensions.

  1. Records are able to be picked up ONE TIME ONLY!! Be sure to save a copy.
  2. You have 30 DAYS from the date of the response to retrieve your results. After this time you will have to be fingerprinted again as there is NO WAY to retrieve your results.
  3. After you have picked up your results, your login account and FBI results will be PERMANENTLY DELETED!!

TRP Associates, LLC is our FBI-approved Channeler that offers a cost-effective, reliable, tested method for the collection and management of biometric and biographic data for business and government entities. An FBI-approved Channeler simply helps expedite the delivery of Identity History Summary information on behalf of the FBI by receiving the fingerprint submission and relevant data, then electronically forward the fingerprint submission with the necessary information to the FBI CJIS Division for a national Identity History Summary check, and receive the electronic summary check result for dissemination to the individual. TRP Associates, LLC meets a very strict set of compliance standards and provides FBI criminal history responses to an individual pursuant to Departmental Order 556-73.

As stated on the FBI website:

An FBI-approved Channeler is a private business that has contracted with the FBI to submit your request on your behalf. FBI-approved Channelers receive the fingerprint submission and relevant data, collect the associated fee(s), electronically forward the fingerprint submission with the necessary information to the FBI for a national Identity History Summary check, and receive the electronic summary check result for dissemination to the individual. An FBI-approved Channeler simply helps expedite the delivery of Identity History Summary information on behalf of the FBI.
The process for making a request through an FBI-approved Channeler is consistent with FBI submission procedures. Please note that an FBI-approved Channeler may have different methods or processes for submissions. Also, additional fees may apply above the FBI fee for requests submitted through an FBI-approved Channeler. Contact each Channeler for costs, processing times, and availability in your area.
An individual requesting an Identity History Summary or proof that a summary does not exist through FBI-approved Channelers should contact the Channeler directly for complete information and instructions.


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